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Dealers, Pick a Business Model, Any Business Model

Dealertrack's Paul Whitworth rebuts a suggestion that car dealers are limited in choosing ways they can stand out in the auto-retailing marketplace.

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Toyota Revamps How It Handles Goodwill Service Claims at Dealerships

A new automated system now is in place to promote peace, harmony and better communications in the automaker’s service network.

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F&I Trends to Watch in 2018

“The challenges and opportunities ahead will largely revolve around customer retention, building up the service bay and leveraging changing consumer trends to foster market differentiation,” says EFG President and CEO John Pappanastos.

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