| FIS: The POS As The Last (And Perhaps Best) Stop To Cement Customer Loyalty A satisfied customer does not always become a loyal customer. Mladen Vladic, general manager of loyalty solutions at Fidelity National Information Services (FIS), tells PYMNTS how retailers can cement loyalty at the last point of engagement â the point of sale (POS) â through personalized rewards programs. To create a rewards ecosystem that benefits all stakeholders (across merchants, FIs and consumers), hereâs the holistic approach that he says is necessary. |
| Why FATFâs New Digital ID Report Will Be A Boon For Payments Digital ID is being used more often beyond government functions for daily consumer needs, including bank onboarding and Know Your Customer (KYC). A new report from the Paris-based Financial Action Task Force (FATF), an organization that sets global anti-money laundering (AML) standards, provides guidance for the use of digital ID in financial services. Zac Cohen, general manager of global identity verification service Trulioo, tells PYMNTS what the report really means for the future of payments and beyond. |
| How Credit Unions Can Grab The Holidays' Top Of Wallet The holiday season â and the wave of spending it inspires â is a big opportunity for any player connected to commerce to capture the elevated consumer spend. For credit unions, CO-OP Chief Revenue Officer Mathew Kardell tells PYMNTS, the shopping rush isn't just an opportunity for short-term gains, but for building stronger and more connected relationships with their customers year-round. Hereâs how theyâll do it. |
| Bottomline: AP Automation, APIs Pay Dividends For Buyers — And Their Suppliers Cash flow is the lifeblood of firms, and managing the accounts payable process is part of optimizing that cash flow. Bottomline Technologies Vice President of Strategy and Product Bill Wardwell tells PYMNTS how automating the collection, processing and payment of invoices can help buyers — and suppliers — with a little help from application programming interfaces (APIs). |
| | Digital-First Banking Tracker™ | | NEW REPORT: Behind Regions Bank's AI-Powered Digital-First Push In the face of growing competition, banks are rethinking legacy processes and digitizing their customer journeys. For Alabama-based Regions Bank, artificial intelligence (AI) is the linchpin to reaching these goals, which it achieves with an AI system named ROSIE. In the inaugural Digital-First Banking Tracker, Regionsâ Executive Vice President of Customer Insights Shawn Bradley tells PYMNTS how ROSIE is helping provide an omni-banking experience, and issuing the right products to the right customers. |
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