| Navigating The COVID-19 Pandemic |
| NEW DATA: How We Will Change: Consumers And Life After COVID-19 As states begin to consider reopening the economy, consumers must begin to consider what reentry looks like in light of their newly formed mostly-digital habits. In âNavigating the COVID-19 Pandemic: Post-Pandemic Reset Edition,â PYMNTS documents the eight ways that more than 8,000 U.S. consumers have said the pandemic will change their professional and personal lives even after the outbreak has passed. |
| Digital-First Banking Tracker⢠|
| KeyBank On Digitizing
In-Person Services With Data Analytics The COVID-19 pandemic is creating new challenges for banks as social distancing measures push customers to look online for formerly in-person services like loan deferrals or financial planning. In this monthâs Digital-First Banking Tracker, PYMNTS speaks with KeyBank Executive Vice President Jamie Warder about how his firm is using data analytics to understand customers' shifting needs and enabling them to access digital alternatives. |
| What Weâve Learned Watching Uncle Sam Disburse $2T In Stimulus Payments The $2.2 trillion government stimulus was created with all the best intentions â but without the best of implementation plans. Thatâs because, Ingo Money CEO Drew Edwards tells Karen Webster, the federal government isn't a payment company â and has a slew of fragmented systems powered by archaic technology. Unfortunately, he says, thereâs not much that can be done to fix things right now. |
| Innovating Mobile Field Ops |
| When Field Services No Longer Need To Go Into The Field As the coronavirus continues to reshape daily life, we’re working from home and schooling from home. But as TeamViewer CEO Oliver Steil told Karen Webster, online collaboration is about more than screen time. Advanced technologies and connectivity — where video is only part of the equation — can change the very ways we do business, especially when servicing operations out in the field. Here’s how. |
| Digital Identity And Online Fraud |
| Stemming The SIM-Swapping Tide In Fraud Friendlier Times While all frauds are unpleasant experiences, SIM-swapping fraud carries a particular sting because it’s in no way the victim’s fault and there’s nothing consumers can do to avoid it, Boku CEO Jon Prideaux tells Karen Webster. That's the bad news. The good news is that there are ways to spot SIM-swapping fraud in action — and kill it at the root before it can bloom. If, that is, you know where to look in the data. |
| | Exclusive Interview | | Huawei CTO On 5Gâs Groundswell In China
â And Challenges Elsewhere Huawei has drawn its share of controversies â as has its role with 5G. Paul Scanlan, Huaweiâs chief technology officer, delved into both subjects, noting to Karen Webster that 5G has been deployed rapidly in China, but faces challenges elsewhere. Itâs a conversation that touched on promising 5G use cases in and out of China, its most underestimated benefit, the role of artificial intelligence (AI) and data in reaching its fullest potential and the importance of trust in scaling it. |
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