| Customer experience in 2022: What do the experts predict? We've got a great set of expert predictions pieces in this edition of the Econsultancy Pulse to see you into the new year.
First up: what is in store for CX and UX in 2022? We've had some clues in 2021 – sustainability, inclusion, privacy, user-centricity, video, automation, empathy and trust.
Here's how the experts think these will play out in customer experience over the coming year... | 