| When Points Programs Fail To Score Points
Closed-loop pay with points programs are looking in the rear-view mirror of customer loyalty. How to win their hearts and minds instead? Meet consumers on their own turf â on the devices they want to use and through the programs they value. Easier said than done, but as Bridge2 Solutionsâ CCO Larry Wine told PYMNTS, can be done when point ubiquity is the name of the (customer engagement) game. Read More... |
| The Role Of ATMs In Driving An Omni-Bank Strategy
Once upon a time, it was enough for ATMs just to spit out cash when customers asked for it. Today, though, they must do much, much more, including matching the consumer expectations of a more mobile-first experience. In a digital discussion with Karen Webster, Suzanne Galvin, senior vice president of product management at Elan Financial Services, says cash and ATMs arenât going away â and the smart banks are using them to create an omni-banking experience that keeps pace.
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| Sauceyâs Secret Alcohol Delivery Sauce
As it's heavily regulated and dominated by a three-tiered distribution system, disrupting the alcohol delivery business isnât for the faint of heart. But, as Chris Vaughn, CEO at Saucey, told Karen Webster in this weekâs Matchmakers, disruption requires a delivery, not an order-first, strategy â with a logistics expertise and a focus on the customer experience to back it up. That, and the occasional delivery by Frank Sinatra impersonators and the underwear-clad delivery personnel, Vaughn says have helped Saucey slowly but surely dominate the markets in which it has chosen to compete. Read More... |
| | PYMNTS X-Border Receivables Report | | TRENDING: The Uberization Of X-Border Receivables
Rideshare services have gained popularity by taking the pain out of making payments. Can foreign currency exchange services adopt a similar model? In the latest PYMNTS.com X-Border Receivables Report, powered by Flywire, Mark Frey, COO of Cambridge Global Payments, discusses the need for FX providers to offer fast, seamless transactions to help clients manage the payments they get from buyers. That, plus a data dive on the rise of remote professional services and the latest news and headlines, inside the report. Read More... |
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