Enhancements to HPE Support Center now available
Hewlett Packard Enterprise HPE Pointnext services
HPE Pointnext Services
Now available: New Insights, personalization, and enhanced case creation in your HPE services experience
When you sign-in to HPE Support Center starting today, you will experience the following benefits:

Digital Case Management:
  • Easier case creation for software and unlinked products with improved case creation flow by product type.
Insights Dashboards
  • For HPE support services customers: introducing on-demand, data-driven insights for your products, contracts and cases.
  • Insights Dashboard: Holistic overview of your products and cases with your support level info.
  • Incident Dashboard: Detailed case trending, and then drill into incident details by service level, severity, status, proactive vs. reactive and more.
  • Please note: HPE Proactive Care reports are now being replaced by the new insights dashboards.
Virtual Agent
  • Enhanced guided troubleshooting experience for memory and fan issues with ProLiant servers.
  • Expanded language support for case status – Japanese, Spanish languages added.
Sign-in to your support portal and access these new dashboard views and other experience benefits.
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