AUGUST 1, 2018

Hey there. Welcome to the WardsAuto Dealer 5 for Wednesday August 1. (Summer rolls on.) To start your day, we've put together items from WardsAuto.com and across the Internet. So let's go:

"Do you really think customers will buy cars online?" That was the question then. Not now, says Jessica Stafford of Autotrader.

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“Extraordinary is the new ordinary” in customer experiences, says Holly Markel, an expert at properly handling of business phone calls.

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Tesla ranks dead last in auto dealership study – again.

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The case is In re Automotive Parts Antitrust Litigation, No. 12-md-02311 in U.S. District Court for the Eastern District of Michigan. This is the third group of settlements that provide benefits to eligible Auto Dealers. The deadline to file a claim for the third group is January 21, 2019.

Yes, personal vehicles will play a part in the developing world of multimodal transportation, but a supporting role at best. So say a panel speaking on the future of mobility.

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And now the latest broadcast from our friends at CBT Automotive.

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That’s our WardsAuto Dealer 5 for today. We’ll be back soon with more high fives.

And to reach the editor for whatever reason (i.e. comments, complaints, questions, directions), contact Steve Finlay at [email protected].

OK, finally... Forward this alert to dealership colleagues. The more in-the-know people at your place, the better it is. Over and out.

Now for the legal stuff...

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