"You have to find out what their strong point or their passion is and then help them to build upon that." — Heidi Clark, RN, BSN, chief nursing officer, Cox Barton County Hospital, Lamar, Missouri. Studies indicate that nurse engagement results in such outcomes as safety, decreased mortality rates, decreased falls, quality, and patient experience. For this week's lead story, Heidi Clark, RN, BSN, chief nursing officer (CNO) at Cox Barton County Hospital in Lamar, Missouri, spoke with me about how cultivating strong engagement in a nursing staff requires nurse leaders to listen, ask questions, and walk in their nurses' shoes. | 