This month’s edition of Pulse brings you the latest company news and industry insights. Thank you for being a loyal reader.
Dear Valued Clients, As we gathered in Dubai for our annual planning retreat, I was inspired by the insights shared and the vision that emerged. It became clear that the path forward for CEQUENS is not just about innovation, but reinvention. To thrive in a fast-evolving digital landscape, we must pivot decisively towards a customer-centric SaaS model that addresses the real challenges our clients face every day. |
The past year has been a journey of learning, listening, and transforming. We’ve refined our strategies and processes, focusing on how we can deliver more value to our partners. Reinvention isn’t just about embracing new technologies; it's about rethinking the way we work, staying agile, and ensuring that customer success is at the heart of everything we do. As we approach 2025, this mindset will drive us to new heights. Our teams are hard at work on exciting developments that we can't wait to share with you. Our latest platform release is just around the corner—an embodiment of the bold, customer-focused solutions we’re dedicated to delivering. Stay tuned for what’s next as we continue to transform CEQUENS into a leader in the SaaS space. Together, we will navigate this journey of reinvention, unlocking new opportunities and creating value for our clients, partners, and communities. Sincerely, Karim Khorshed
Co-founder and CEO |
EVENTS Retention After Hours - Dubai Edition |
CEQUENS was thrilled to partner with WebEngage alongside Martechvibe and AiSensy in an event that brought together industry experts and enthusiasts to explore the latest trends and innovations in customer engagement. Mike Nasreddin, our Head of Partnership, participated as a panelist, shedding light on how CEQUENS and WebEngage are revolutionizing omnichannel experiences. |
Women In Marketing: Design Thinking Collective CEQUENS proudly hosted this mind-provoking event which gathered some of the industry’s most intellectual women marketers. The workshop revolved around the essence of design thinking and how can AI be leveraged to enhance customer experience and create solutions that resonate with the business needs in this digital era. With the lead of our VP Global Sales, Hania Tolba, Director of Marketing, Melisa Vaz, and the wonderful Women Marketers Collective team, the event was a resounding success. |
CEQUENS Recognized as a Top 10 Vendor to Watch in 2025 by ROCCO We're honored to announce CEQUENS is recognized as one of the Top 10 Vendors to Watch in 2025 by ROCCO. This prestigious recognition underscores our dedication to providing innovative solutions and exceptional service to our clients. By consistently ranking among the top tier of performing vendors, we're proud to be at the forefront of the telecom industry. |
CEQUENS Achieves SOC 2 Type II Certification |
CEQUENS has further solidified its dedication to data security and privacy by achieving the coveted SOC 2 Type II certification. This rigorous certification shows our adherence to stringent security standards, ensuring the protection of sensitive customer data. By reaching this milestone, CEQUENS reaffirms its position as a trusted provider of cloud communication solutions. |
NEW PARTNERSHIP CEQUENS and WebEngage have joined forces to deliver next-level customer engagement. This strategic partnership will empower businesses to achieve unprecedented success. By combining our strengths, we'll deliver innovative solutions that transform the way businesses communicate with their customers. To know more about our newest partnership, watch our Head of Partnership explain it all! |
FROM THE BLOG From automating routine tasks, improving fraud detection, to personalizing customer interactions, AI is streamlining operations, reducing costs, and enhancing customer satisfaction. As it continues to evolve, its impact on the financial industry will keep growing stronger. By adopting Generative AI, fintech businesses can gain a competitive edge, drive innovation, and shape the future of the industry. |
Come and transform communications with us, or let a friend know we’re hiring. |
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