CSA Journal Article: Build Your Business for Older Adults

Problem viewing this email? for our online version.

Deliver Five-Star Service and Build a Business for Older Adults

An article from CSA Journal 77 by Helen Keit, MBA, CSA, SRES

As a professional working in the aging industry, it is important that your business not only stand out from the competition, but that it caters to the needs of older adult consumers.

 

Simple things like being genuine, showing empathy, and making sure technology improves the customer experience are critical to providing five-star service to older adults.

 

For tips, best practices, and case studies for improving customer service, check out this article from the CSA Journal - .

The quarterly CSA Journal is available as a member benefit to all Certified Senior Advisors or by - contact SCSA today to find out how to get access to the full CSA Journal including other articles in CSA Journal 77 such as:

  • When Identify Theft Strikes
  • The Opportunities and Challenges When Family Caregivers Get Paid
  • Reverse Mortgage Pros and Cons
  • and more

To learn more about Becoming a CSA or subscribing to the - call 800.653.1785.
facebook
twitter
linkedin
youtube

720 S. Colorado Blvd., Suite 750 N.Denver CO 80246

800-653-1785

or