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Featured Blog article
Seven guiding principles for implementing social customer service
about 18 hours ago

One of the most important effects of our transition into the age of the customer has been the need for brands to differentiate beyond the price point. They have to have personality, be approachable and inspire loyalty.

Good customer service is the pinnacle of engagement, word of mouth and repeat purchase, and these interactions have been revolutionized by social media.

China's Single's Day: Can Western brands take advantage?
about 7 hours ago
What marketers need to know about Instagram shopping
about 20 hours ago
10 brands using Tumblr to inspire positivity in young people
about 21 hours ago
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A message from our sponsors:
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You can execute some really effective email and mobile marketing campaigns if you’re collecting – and using – the right customer data. But if you aren’t getting the data part right, your personalized interactions won’t be very personal; they could even hurt your business.
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Featured Research
The Fundamentals of Email Marketing
19 days ago

No tool in your marketing toolbox is as valuable and necessary to you as your email marketing programme. The Fundamentals of Email Marketing report will help marketers understand, implement and execute email strategies to maximise return on investment in this channel.

B2B Digital Trends 2016 - 2017
12 days ago

This year's B2B Digital Trends report, published in association with Adobe, draws on the input of more than 1,000 global B2B professionals. As the fifth annual report on B2B in digital, our latest edition deviates from the tendency of past reports to ennumerate ways in which B2C trails B2B, instead evaluating similarities and providing useful projections of the future.

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Upcoming Training
Fast Track Digital Marketing - 5 places left
London, 8 Nov 2016
Fast Track Web Technology - 6 places left
London, 10 Nov 2016
Fashion & Beauty Monitor - Digital Content Strategy -
London, 11 Nov 2016
Usability and User Experience -
London, 15 Nov 2016
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Upcoming Events
Social Customer Service -
London, 8 Nov 2016
Mobile Web Design and Development -
London, 8 Nov 2016
Email: Making Design and Content Mobile Friendly -
London, 8 Nov 2016
Social Quarterly Webinar -
, 9 Nov 2016
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