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July 17, 2019
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Customer-Led Automation Changes the Service Game
Customer self-service is ready to take the next step toward customer-led service, where enterprises are supporting requests from bots as often as from people.

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TOP STORIES


Where to Get Trusted IT Planning Advice

IT planning authorities are everywhere, but finding truly knowledgeable experts with your organization's best interests at heart can be a challenge.
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The Dangers of Demonizing AI

As more individuals, governments and companies see artificial intelligence as evil, it becomes clear that we need metrics to ensure that AI is a good citizen.
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Continuous Learning the Key to IT Skills Gap

CIOs and IT leaders struggle to fill IT positions with staff who hold the right skills. But the answer is right under their noses: Educate existing teams.
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How to Prep Your Career for the AI Job Apocalypse

Will your job end up being automated or eaten by an AI or robot? Here's a deeper look at careers that will continue to be in high demand in the decade ahead.
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Creating a Culture of Global Innovation

The breakneck speed of technology innovation means that success requires embracing disruption/change and empowering people to be creative in its application.
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