WardsAuto – Customer Experience Edition
WardsAuto The Big Story - Dealer Issue
 

DECEMBER 14, 2017

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Students’ Winning Entries Become New Dealership Customer-Retention App

“We did quite a bit of research with dealers and consumers and found this would be a powerful communications tool,” says Jenny Rappaport, EFG’s chief marketing officer.

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Happy Car Buyers and Even Happier Gift Recipients

Automakers and dealers gear up for the annual year-end sales push, hoping to capture holiday buyers looking for the best deals – and the perfect gift.

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How Dealers Can Add Extra Month of Sales to Year

Everyone is a buyer unless you make them a shopper, says WardsAuto IdeaXchange contributor Richard Libin.

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Dealerships Fail EV-Selling Test, Mystery-Shopping Study Claims

“It is surprising that consumers often were not offered an EV test drive, a key experience that showcases the uniqueness of its performance benefits,” a researcher says.

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