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CIO First Look

August 16, 2022

Customer-centric CIOs move beyond the SLA

Experience level agreements (XLAs) are gaining traction as key performance metrics for IT orgs delivering solutions to customers and employees alike. Here’s how to evolve your SLA strategy. Read more ▶

Image: Sponsored by Cincinnati Bell Technology Solutions: Live Tech Talk with top Forrester analyst Bill Martorelli

Sponsored by Cincinnati Bell Technology Solutions: Live Tech Talk with top Forrester analyst Bill Martorelli

This Tech Talk will explore several key areas organizations should consider when beginning their modernization journey, including 3 key goals of modernization, 5 major modernization approaches and 5 constraints that cloud leaders will need to navigate.

10 red flags to watch for when hiring

In the battle for top tech talent, the wrong hire can be devastating. So do your IT team the favor of watching out for these warning signs before offering the job.

Digital twins are primed to revolutionize the infrastructure industry

How innovation, efficiency and intelligence across the infrastructure ecosystem is finding a kindred spirit in digital twins.

Image: Koch CTO teams up to get cloud networking right

Koch CTO teams up to get cloud networking right

Hybrid cloud and multicloud networking presents a complex challenge for any enterprise. Koch CTO Matt Hoag partnered with Alkria to make integrating newly acquired companies a snap.

Thermo Fisher transforms its customer experience

The scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers.

Unlocking the hidden value of dark data

The chances are that most of the data you collect — from human communications to machine logs — is piling up with little plan for actualizing its potential. Good governance and AI can help.

8 strategic imperatives for SAP transformation success

Organizations undertaking business transformations centered on SAP would be wise to take an integrated approach to their sourcing strategy and partnerships. Here’s how to get it right.

CIO 100 US: 7 award-winning financial services and insurance IT projects

The financial services and insurance industries are leading the way with digital tools that enhance customer experiences and automate business insights.

New US CIO appointments, August 2022

Congratulations to these 'movers and shakers' recently hired or promoted into a new chief information officer role.

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