Establish psychological safety.
| JULY 12, 2023 • VOL. 21 ISSUE 28 | | | Hi John,
Do you know someone who seems to get defensive all the time? How can you communicate with them?
Here are a few ideas. |
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| | | | Why People Get Defensive and What You Can Do about It | | by Justin Hale |
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| | Each month we receive dozens of questions from readers earnestly seeking advice on how to handle some of the toughest problems in their lives. Last week I was reading over the questions and noticed that many shared a theme: defensiveness. Almost everyone was dealing with someone who, in their eyes, was VERY defensive, and they didn’t know how to talk to them, influence them, or help them. So, I’d like to share what we know about defensive behavior and how you can respond to it. |
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| | | | | | | | Jul 31–Aug 4 | | Crucial Conversations® for Mastering Dialogue | | Join us live online and learn how to: Resolve conflict. Speak your mind truthfully and tactfully. Reach alignment when stakes are high and opinions vary. Navigate the most important interactions at home and work. | | | |
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| | | | | | Discussion is an exchange of knowledge; argument an exchange of ignorance. | | | | | |
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