Plus, how to avoid jumping to conclusions.
| JANUARY 11, 2023 • VOL. 21 ISSUE 2 | | | Hi John,
Feedback: difficult to deliver, and perhaps even harder to hear.
We’ve spent decades teaching people how to speak up and say hard things with respect. In today’s Q&A, we discuss how to receive tough feedback or respond to a Crucial Conversation, regardless of how well it’s delivered.
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| | CRUCIAL CONVERSATIONS FOR ACCOUNTABILITY
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| | When Feedback Feels Abusive | | by Brittney Maxfield
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| | I’ve had trouble with employees being vigilant to hold peers accountable, but in a way that isn’t very kind. How do you encourage peer accountability and ensure it doesn’t end up as a form of bullying?
Signed
Concerned
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| | | | Holding people accountable can be challenging. When you hold someone accountable, you are giving them uncomfortable feedback about their behavior. You are in effect holding up a mirror to show them that what they said, did, or didn’t do isn’t acceptable. Does that feedback get easier to hear when it’s said with a smile? With kind words? With a gentle tone?
Several years ago, we did a study on feedback. We wanted to know how people responded to feedback, especially harsh feedback… | | |
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| | | | | | Separate Facts and Stories to Avoid Jumping to Conclusions | | A conclusion is an interpretation of facts. Use this tip to share your conclusion when it differs from another’s. |
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| | | | | Your List vs Your Memory | | Having a good memory is like knowing a good card trick: useful for impressing people at a party, but probably won’t help you do your job well. |
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| | FEB 13–17 | | Crucial Conversations® for Mastering Dialogue | | Join us live online and learn how to:
Resolve conflict. Speak your mind truthfully and tactfully. Reach alignment when stakes are high and opinions vary. Navigate the most important interactions at home and work. | | | |
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| | | | | | Take criticism seriously, but not personally. If there is truth or merit in the criticism, try to learn from it. Otherwise, let it roll right off you. | | | | | |
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