APRIL 13, 2022 • VOL. 20 ISSUE 15

Hi John,

Four things of note today. One, we launched a new healthcare course: Crucial Conversations for Mastering Dialogue Healthcare.

Two, how do you know whether to hold someone accountable for a misstep or let it slide and trust it won’t happen again? Good question. We respond in the Q&A.

Three, you can stay calm in the face of anger by briefly entering that space between stimuli and response. We share some tips in How Do I Say That?

Four, if you haven't already, we invite you to experience The Power of Habit. Improve your life and work by learning skills to master the one thing that's in your control: your own behavior. Check out our upcoming public course on April 19th.

THE LONG AND SHORT VIEW OF ACCOUNTABILITY

by Scott Robley

I have a question about accountability conversations and what to value more. Should I allow the person I want to hold accountable to save face by accepting their version of what happened, as long as I am confident that the misstep will not happen again, or should I push until they acknowledge and admit that they did wrong?

Signed,
Wrestling with Responsibility

Let me begin by sharing a story from my childhood. When I was 8 years old, for some reason I thought it would be cool to have glasses, even though I had twenty-twenty vision. My mother took me to my regularly scheduled eye exam. As foolish as I was, I was smart enough to know that you don’t go and fail miserably. So, when I saw an E, I said F. When I saw an I, I said T. When they showed me an O, I said Q and so forth.

In the end, the optometrist informed my mother that I would need glasses. With an expression of surprise and subdued enthusiasm, I picked out my frames from a wall of choices.
CONTINUE READING


When we settled on the name Crucial Conversations decades ago, we didn’t fully grasp just how crucial dialogue can be. In healthcare, it can literally save lives.

We are pleased to announce a new Crucial Conversations course that features videos, scenarios, and exercises for the challenges healthcare professionals face.
SEE COURSE




HOW TO KEEP CALM IN THE FACE OF ANGER

The key to remaining calm in a heated situation is to first enter that space between stimuli and response. Here are three ideas to help you do that.
WATCH

APRIL 19–21

THE POWER OF HABIT™

Join us live online and learn how to:

  • Identify the habits holding you back.
  • Uncover the hidden factors that influence your habits.
  • Acquire new skills and learn new behaviors quickly and efficiently.
  • Turn self-mastery into a lifelong habit.
REGISTER
 
 

“The challenge of leadership is to be strong, but not rude; be kind, but not weak; be bold, but not bully; be thoughtful, but not lazy; be humble, but not timid; be proud, but not arrogant; have humor, but without folly.”
 

—Jim Rohn
 
 

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