Plus, David Allen and Justin Hale talk GTD®, Part 2
| DECEMBER 14, 2022 • VOL. 20 ISSUE 50 | | | Dear John,
How can you improve the scores on your customer or patient satisfaction surveys? Today’s Q&A explores this question.
Plus, David Allen and Justin Hale continue their conversation on the theory and practice of GTD®.
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| | | | Patient Surveys and the Six Sources of Influence | | by Ryan Trimble
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| | How can I use the Six Sources of Influence to improve patient satisfaction scores at our hospital? Our scores average in the 70s, but when I talk to patients they tell us we are wonderful. I’d like patients to put that on the survey. We often see scores of 8 but get comments that suggest they think we deserve a 10. Any ideas?
Signed,
Seeking a Source
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| | | | If it’s alright with you, I’d like to think through this together, and I invite our readers to think through it with us in the comments.
First, let’s consider the survey. I’m going to assume that the purpose of your survey is to gather reliable data. Reliable data is uncorrupted, which means it’s free of errors and bias.
Second, let’s consider the Six Sources of Influence. They are personal, social, and structural levers that can be used to affect motivation and ability.
So, there's a bit of irony in your question. In essence you’re asking how you can influence people in a situation where, if you want reliable data, they shouldn’t be influenced at all—unless it is to tell the truth as they see it.
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| | FEATURED | | David Allen Talks with Justin Hale on the GTD® Podcast:
Part 2 | | David talks with Justin about his GTD journey. They discuss self-awareness, habits, deliberate practice and more. | | | |
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| | JAN 17–19 | | The Power of Habit™ | | Join us live online and learn how to: Identify the habits holding you back. Uncover the hidden factors that influence your habits. Acquire new skills and learn new behaviors quickly and efficiently. Turn self-mastery into a lifelong habit. | | | |
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| | | | | | The love that you withhold is the pain that you carry. | | | | | |
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