Plus, how to communicate tough decisions to your team.
| APRIL 26, 2023 • VOL. 21 ISSUE 17 | | | Hi John,
How do you talk to someone about a deeply personal issue, like hygiene? Can the skills from Crucial Conversations make that interaction safe? Read on in today’s Q&A.
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| | Crucial Conversations for Mastering Dialogue
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| | How to Talk to Someone about Their Poor Hygiene | | by Ryan Trimble
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| | We have been avoiding an employee’s hygiene issue for a while now. He usually works from home, but occasionally he works onsite, and he has long fingernails and stains on his shirt—too unkempt for our bakery stores. We are the owners and have read Crucial Conversations, and yet we don’t know when and how to bring this up. Most of our interactions happen via video, and when we’re together in person we often don’t have privacy. Any suggestions?
Signed,
Timid Two
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| | | | I’d like to share two ideas with you. Whenever we assume responsibility for another’s feelings, we struggle to speak up. The scarier a conversation seems, the more likely it is we are telling ourselves a story. I’ve gained those insights after years of watching my own emotional responses to the prospect of a Crucial Conversation. I share them with you in case they’re helpful.
I invite you to consider the possibility that you’ve been avoiding this conversation because rather than assume responsibility for what’s in your control—your motive and words—you’ve been assuming responsibility for how your employee might feel when you speak up.
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| | | | | | IN THE NEWS
| | HBR: How to Communicate a Tough Decision to Your Team | | Do you often dodge or delay the tough work of sharing bad news? Try using the skills outlined in this article by Joseph Grenny. | | | |
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| | | | May 15–19 | | Crucial Conversations® for Mastering Dialogue | | Join us live online and learn how to: Resolve conflict. Speak your mind truthfully and tactfully. Reach alignment when stakes are high and opinions vary. Navigate the most important interactions at home and work. | | | |
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| | | | | | Consider how much more you often suffer from your anger and grief than from those very things for which you are angry and grieved. | | | | | |
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