| | | | | Braving a Crisis with Tech and InsurTech – Live Video Q&A | The exponential spread of the coronavirus across the world has dominated headlines globally. While the primary focus is on public health, there’s no denying the fact that the COVID-19 outbreak has also put economies around the world on ventilators as businesses have taken a massive hit. With financial markets experiencing high volatility and entire countries under lockdown, it is unknown how the Insurance industry will look like after the pandemic.
However, the current COVID-19 crisis also presents an opportunity to embrace something that the FinTech/InsurTech community thrives at – and that is problem-solving using technology and innovation. | | | | | COVID-19 Lockdown: AI Chatbots to Lead BFSI Customer Services | | The worldwide lockdowns to contain the novel coronavirus outbreak has created operating and financial sustainability uncertainties to businesses in many major economies. These lockdowns have tremendously affected most industries and businesses. One important business that has been affected by the lockdowns is the customer service desk business across industries. Visiting service provider’s offices or branches is out of the question right now – this means that online or telephonic assistance are the only two other options. However, only one of these seems effective in the current situation, and it’s not a call center that is likely to be busy right now. Consider this fact: the global customer care BPO market is booming, and it is estimated to be worth $55.5 billion. | | | |
|
|
|
|
