MAY 2018
You Can’t Create a Culture of Service without Manager Support
“As a manager, you have to make a conscious decision to slow down and discover where your people are through skillful questions and listening,” says best-selling business author Vicki Halsey. “Then you have to show you care by adjusting your style to respond in a way that provides what they need.”
FREE ONLINE EVENT
May 23, 2018
Taking a Top-Down, Bottom-Up Approach to Service in Your Organization
In this webinar, Dr. Vicki Halsey will show you how to create a customer mindset for all associates and then layer on an additional level of training for managers with SLII® to bring the learning full circle.
CLIENT SPOTLIGHT
Results-Driven Leadership Training
Julie Brady-Crandall, senior manager of learning and development at Ingram Micro, had a clear understanding about what would help the company continue to be successful—and it started with strong leadership.
PODCAST
Dan Pink on When: The Scientific Secrets of Perfect Timing
In this episode of the Blanchard LeaderChat podcast we speak with Dan Pink, author of When: The Scientific Secrets of Perfect Timing on how to be better and smarter about making decisions on when to do things.
RESEARCH
The Power of Customer Loyalty
Researchers at The Ken Blanchard Companies surveyed over 500 business leaders and human resources and training professionals to identify best practices, challenges, and barriers to providing and measuring exemplary customer service.
TRAINING FOR TRAINERS
Upcoming Sessions
For trainers, facilitators, and individuals responsible for mentoring, coaching, and developing others, our Training for Trainers (T4T) sessions prepare you to roll out The SLII Experience into your organization.
JUST RELEASED!
Legendary Service®
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.
