| Kate Terroni, Interim Chief Executive, CQC Interim Chief Executive, Kate Terroni, wrote to all providers last month to apologise about the things we have got wrong in the implementation of our new regulatory approach. She also shared her urgent and immediate priorities to address the issues and get back on track. We'd really like to hear your thoughts on whether this message from Kate adequately reflects your feedback, comments and concerns and whether the actions we are proposing feel like the right ones. Share your views through this short survey. An open laptop with a blank notebook resting open upon it. Reading glasses and a pen rest upon the notebook. Registered providers must notify us about certain changes, events and incidents that affect their service or the people who use it. Incidents which must be notified to us are defined in the Care Quality Commission (Registration) Regulations 2009. The regulations and associated guidance can be found on our website. This means, for example, the recent IT outage, which we appreciate was a challenging time for practices, will require a notification if you were not able to continue to deliver regulated activities safely. If there are contingency arrangements which mean a notifiable incident has not occurred (there is no evidence of impact or risk of impact on safely providing a Regulated Activity) then a notification is not required as the threshold for what constitutes a notifiable incident will not be met. If a notification is made using the Learning from Patient Safety Events (LFPSE) service, a separate notification to CQC is not required.  Different coloured boxes linked together by lines. Four ICSs have been chosen to test a framework developed by CQC, National Voices and the Point of Care Foundation. The improvement framework will enable ICSs to understand how well their engagement with people and communities is helping to reduce health inequalities. Work to develop the framework began in February 2024 and is supported by a grant from the Regulators' Pioneer Fund. National Voices and the Point of Care Foundation led the recruitment of ICSs through an open applications process. They received expressions of interest from 11 ICSs and selected 4 for testing: Black Country ICS Gloucestershire ICS Hampshire and Isle of Wight ICS Nottingham and Nottinghamshire ICS The successful ICSs were selected to ensure a mix of demographics, geography, level of deprivation and experience in addressing health inequalities. The testing phase will take place during the autumn. If you would like more information about the project, or how we are involving ICSs and other stakeholders, please visit our website or contact [email protected] Two people looking at an open laptop - one person is pointing at the screen. Amendments to the Human Medicines Regulations 2012 (HMR 2012) took effect in June, which will enable suitably trained and supported dental hygienists and dental therapists to supply and administer specified medicines (such as certain local anaesthetics and fluoride varnish) without requiring a Patient Group Direction or a Patient Specific Direction from a dentist. It should be noted that this is not an amendment that allows independent prescribing. NHS England will issue further guidance for contractors shortly, which will include information about training for those wishing to work under the exemptions. Dental hygienists and dental therapists and their employer or sub-contractor will need to ensure they have adequate indemnity arrangements in place to cover the use of exemptions for their practice. For several years weâve been using an online platform to engage with the public, providers, and other strategic stakeholders. We use the platform to gather feedback through online surveys and encourage people to share their ideas and experience on a range of topics. Formerly called CitizenLab, this platform has rebranded and is now known as Go Vocal. This is just a visual change â the features and functionality remain as they were â but you may notice a new logo and a change in how we talk about the platform. Better care starts with your voice â join the conversation on CQC Go Vocal. The Information Commissionerâs Office has produced a series of short videos for people using apps to highlight the importance of reading and understanding how an app plans to use their personal information before they sign up. Providers are encouraged to spread the message widely among their patients and service users.  Subscribe to our WhatsApp channel, where we share the latest updates on our new regulatory approach. | 