| Guest author Betty Jo Rocchio, MS, RN, CRNA, CENP, senior vice president and CNO at Mercy in Greater St. Louis, Missouri, explains that COVID-19 highlighted how three major pre-pandemic problems — workforce management, capacity management, and patient outcomes — are actually very connected. That discovery, plus the use of predictive analytics, helped Mercy solve some of its long-term challenges. Read about it HERE. | 