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Inventory Shortages Keep Used-Vehicle Prices High

Despite low inventory, microchip shortages and economic stress, the end of 2021 is expected to be on par with 2020 – which was a record year for used-vehicle prices.

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More Recalls of Electric, Autonomous Vehicles Likely

Dealers need to take a close look at how they manage the recall process. Every dealership should develop a written policy outlining their safety recall repair management policy, then make sure employees are educated on the policy.

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Connecting With the Customer

“Understanding” is what your customers crave most and what your team must learn to deliver, author David O'Brien writes.

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Florida Dealer Adds Popular Ford's Garage Restaurant

The restaurants have expanded to 15 locations, including 13 in Florida and one near Indianapolis. Others are planned for Cincinnati as well as Sarasota, Winter Garden and Daytona, FL, the Detroit Free Press reports. The Dearborn, MI, location opened in 2017.

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Mercedes-Benz EQS Raises EV Bar

There’s a feeling of overall completeness to the '22 EQS, which arrives at U.S. dealerships this fall. You can sense the depth of engineering and the attention to detail lavished upon it during its three-year development.

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