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| Hi John,
In today’s Q&A you’ll find tips for confronting a superior.
And if you’ve ever felt that change is hopeless, whether for yourself or people you lead, you must watch this video about The Other Side Academy.
The Other Side Academy is a nonprofit organization working with people who have long histories of criminal behavior, drug addiction, and homelessness. Where incarceration and other reforms have failed, The Other Side Academy uses multiple sources of influence to succeed. |
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| | | | Crucial Conversations for Mastering Dialogue | |
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| Confronting the Chief of Staff | | by Emily Gregory |
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| For the past several months I've been working on a project in collaboration with a director from another department. A chief of staff has expressed concern about why it's taking so long and has inserted herself into the process. She's trying to help, but her way of managing the situation is to communicate with me and the director separately via email. Once I realized this, I responded to her and copied the director so we'd all be on the same page. In her NEXT email, the chief of staff indicated she had again communicated with us separately. I'm flummoxed about how to address this. How do I let the chief of staff know that splitting communications results in lack of shared understanding, a sense of powerlessness, and decreased collaboration and unity, even though it may be efficient for her to complete tasks?
Signed,
Left Out
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| You have found yourself in a classic quandary of show versus tell. You have a concern with chief of staff’s behavior. In a respectful, subtle, unobtrusive way, you have attempted to show her a better way of communicating (“See how I copied in the director on this message? That’s the way we should communicate, hint, hint!”). But dang it all, she didn’t get it, and nothing has changed. |
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| | | FEATURED | | The Other Side Academy and the Six Sources of Influence | | The Other Side Academy is a rehabilitation program from people struggling with drugs and crime. See how the organization uses social influence to help some of the most broken among us completely transform their lives. | | | |
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| | | WEBINAR | | Overcoming Procrastination: The GTD® Solution to Take Back Time | | Do you struggle with procrastination? Find yourself dithering with endless distractions? Join Master Trainer Scotty Robley in this upcoming webinar and learn a few skills to increase your focus and productivity. | | | |
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| | | May 14–15 | | Crucial Conversations® for Mastering Dialogue | | Join us live in Houston, TX, and learn how to:
Resolve conflict. Speak your mind truthfully and tactfully. Reach alignment when stakes are high and opinions vary. Navigate the most important interactions at home and work. | | | |
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| | | | | All lasting happiness in life is a function of our capacity for truth, love, and connection. You can only connect with others if you are willing to be transparent with them. Real love doesn’t compromise truth. And the depth of our connection with others can never be greater than our emotional honesty. | | | | | |
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