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The survey also found that hospitals were paid 87 cents for every dollar spent caring for Medicare patients in 2017.
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Note from the Associate Editorial Director | Let your voice be heard | By Melissa Varnavas Last night, I stopped to pick up a few things at Staples. At the checkout, the clerk ran into a couple of challenges. None of these interruptions in my checkout experience were this individual’s fault and she handled them while keeping a shy smile and casual yet business-like attitude and banter with me. As she handed me my receipt, she pointed out the link to an online survey asking for customer feedback and pointed to her nametag; “I’m Brooke,” she said, “you have a great rest of your night, now.” I went home and took that survey and gave Brooke kudos for her attitude and helpfulness. I also pointed out the computer glitches. Hopefully, that feedback gets back to Brooke’s managers and she gets a pat on the back and, hopefully, they will address the system challenges as well. If done well, that’s the benefit of customer feedback—positive aspects of the customer interaction get rewarded and negative outcomes get addressed. |
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Career Center | Post your open positions or find your next career move with the ACDIS Career Center. Take a look at some of the featured postings: CDI specialists in Exeter, New Hampshire, in Brooklyn, New York, in Pompana Beach, Florida, in Corvallis, Oregon, in Tucson, Arizona, and in Rochester, New Hampshire Coding manager in Exeter, New Hampshire Remote risk adjustment documentation auditor Full-time remote outpatient CDI specialist Full-time remote inpatient CDI specialist | |
| Contact Us | Linnea Archibald Editor ACDIS larchibald@acdis.org Carrie Dry National Sales Manager ACDIS cdry@hcpro.com Association for Clinical Documentation Improvement Specialists 35 Village Road, Suite 200 Middleton, MA, 01949 800-650-6787 www.acdis.org | |
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