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Breaking Down the Walls Between the Contact Center and the Business
Breaking Down the Walls Between the Contact Center and the Business | Companies that lead in customer experience (CX) understand the importance of removing barriers between their contact center agents, and the subject matter experts within the business who can help them resolve even the thorniest of customer inquiries upon on first contact. |
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Those with the best competitive advantage can combine a best-of-breed contact center with best-of-breed UC through seamless integration. In this whitepaper, you’ll discover: Why cloud is an essential starting point for contact center-UC integration How contact center-UC integration can boost the critical first contact resolution (FCR) metric What you need to ask your contact center provider about UC integration | DOWNLOAD NOW | Check out Five9's Partner Perspectives page on No Jitter for additional resources! |
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