The pandemic has transformed the way the insurance industry does business. The rapidly evolving digital economy and consumer demand for speed and instant gratification are impacting buying behaviors and ...

Do you want to learn how to generate and convert more leads for your insurance agency? Your agency needs a prospecting strategy that balances the best of your marketing and sales strategies and the tools to ...

The 2021 Future of Claims Study focuses on the acceleration in virtual claims processing over the past two years, driven in large part by the influence of the COVID-19 pandemic. Key insights gleaned from what ...

Striking the right balance between automation and the human touch is a top concern for every insurance individual, and it's especially crucial in claims. The challenge remains how to utilize technology to ...

The 2021 P&C Market Outlook Executive Summary provides agents with a valuable breakdown of the price predictions for individual lines of coverage, including workers' compensation, excess and umbrella liability, ...

Against the backdrop of digital transformation and the pandemic, insurers can accelerate their efficiencies and redraw the customer experience landscape to prepare for a strong future. We predict savvy ...

Identity thieves are increasingly targeting non-financial accounts, including insurance plans and policies. In the past two years, almost half (47%) of U.S. consumers surveyed experienced identity theft; well ...

83% of insurance CEOs say they are "concerned" about the speed of technological change in the marketplace. This need for speed within the insurance market is creating a need for an "insurance as a platform" ...

With today's expanding technology and issues surrounding audits, cybersecurity, regulatory & tax reform challenges as well as COVID-19 connected realities, accounting and CPA firms are up against several ...

Salesforce, Deloitte, and Vlocity partnered with Newsweek Vantage to survey 300 C-level insurance executives, then compared the responses to consumer research regarding buying preferences. The challenge ...

For insurance companies providing a policy update, the cost of a double-digit return rate on covered mail items can be in the hundreds of thousands. GIACT's report highlights the volume of policyholder change ...

The insurance industry faces significant disruption from multiple fronts, including the advancement of new technology, the entrance of insurtechs, and the need to rethink business models. The disruption puts ...

Claims adjusters and field adjusters in the insurance industry have come to expect claims information and transcripts be readily available online, resulting in the ability to process claims quickly. Insurance ...

Indoor mold is potentially dangerous and destructive - you don't want it in your home or business! Mold is found everywhere and is often a significant problem following a disaster event. It requires the work of ...

This compelling report by Harvard Business Review Analytic Services on the Future of Customer Experience in Insurance addresses insurers' challenges with integrating customer data to one source, ensuring data ...

Managing agent and agency onboarding is a business critical function for insurers. But as carriers and agencies look to grow, they face increasing complexity. Increasing M&A, territorial expansion, and changing ...

Roughly 15% of paid claims dollars with recovery potential are overlooked each year, leaving millions of dollars left unclaimed.  Successful subrogation programs are critical to customer satisfaction and ...

Data and analytics are transforming the insurance industry, and independent agencies have the perfect opportunity to transform along with it. In our guide, for agency leaders, sales, and marketing, you'll learn ...

"Delivering payments immediately - to claimants and third-party providers - is an area that offers great opportunity for insurers ready to move forward on their digital roadmaps." - Analyst Karen Furtado, of ...

60% of CIOs say their organization's technical debt has risen over the past three years. Find out what Rob Galbraith has to say about how to mitigate rising technical debt so you can more strategically invest ...

New research from The Hartford found 70% of employers now recognize employee mental health is a significant workplace issue, and 72% said stigma associated with mental illness prevents U.S. workers from seeking ...

Brokers, help your insureds avoid the most frequently cited violations. OSHA citations. They're rampant, they hide in plain sight, and they have potentially dire consequences for your insureds. Don't let them ...