In recent years there has been an increase in the expectations of employees and their need for mobile support. In fact, in a recent study by IDG, a majority of the IT leaders surveyed believed their business needed more support tools and staffing.

To get your organization on the right track when it comes to mobile support, download this whitepaper which summarizes the results of this survey and learn:

• Which key business benefits you will experience by adding mobility support capabilities to current help-desk services
• Top support issues faced by mobile users
• Basic break-fix vs. advanced guided support