| Digital-First Banking Tracker |
| Walking Omnichannel Bankingâs Privacy Fine Line Use and analysis of customer data has become key to enabling a personalized and omnichannel digital banking experience. But itâs easy to cross the line from helpful to overbearing â risking customer relationships. In this monthâs Digital-First Banking Tracker, PYMNTS talks with John Tarnowski, executive vice president of the Alberta-based ATB Financial, about how to balance the competing needs of targeted outreach and customer privacy across its customers' preferred banking channels. |
| Digital Payouts And The $2 Trillion Fix To Keep The Economy Healthy The new $2 trillion U.S. stimulus law is a good start to mitigating the COVID-19 crisis, but itâs just a start, Ingo Money CEO Drew Edwards tells Karen Webster. For openers, some Americans will find collecting promised $1,200 stimulus payments to be a paper-based hassle that will move much too slowly and give them only one choice: the paper check. Why digital payments choice matters, especially in these very uncertain times. |
| For One Restaurant, Life Before (And During) COVID-19 COVID-19 is changing the face of the restaurant industry, with many dine-in establishments pivoting to take-out or trying new business models just to stay afloat. In an interview with Karen Webster, Lisa Kuscu â an emergency-room nurse and co-owner of Providence, R.I. restaurant Noodles 102 â details life on the ground at her and her husbandâs eatery. As foot traffic drops drastically, Kuscuâs dedicated clientele and staff are helping keep some top line coming in â and the coupleâs hopes for the future alive. |
| Why Brick and Mortar Needs Unattended Retail As recently as a few years ago, unattended retail was something of a niche segment of the market — hard to sell to mainstream players in the era of digital payments. But USA Technologies CEO Don Layden Jr. tells Karen Webster that since companies can now use unattended retail to sell goods of all types and price points, it’s gone from a niche technology to the third side of omnicommerce retail. Here’s why almost every merchant and brand should be considering it. |
| | The Next Black Swan | | 20 Payments Execs On COVID-19's Ripple â And Taming The Next Black Swan Black swans â the rare, unexpected meltdowns that range from Lehman Brothersâ 2008 collapse to the current COVID-19 pandemic â are never exactly alike, but always bring disruption and chaos on a grand scale. We asked 20 payments executives for their takes on what firms can learn from past black swans, what must be done in the current environment and what we might see on the other side of it all. |
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