North America’s and Europe’s biggest banks are creating revenue and paring costs using AI that can advise sales teams, automate credit decisions, and generate code. Yet they haven’t widely put the technology in front of clients, and most generative AI deployments are at least a year away. JPMorgan Chase, HSBC, Deutsche Bank, and Royal Bank of Canada are among those training AI software to help manage back-office functions: rooting out credit card fraud, green-lighting lending, guiding client teams, and writing computer code. Here’s what banking executives said about the hurdles to client-facing artificial intelligence tools at the Evident AI Symposium in New York in November.
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