Dealers can play a significant role in helping reduce the overall number of vehicles with recalls. Reaching out to owners of these vehicles and getting them into the dealership drives revenue and builds better customer relationships.
Millennials are dealers’ most significant buyer group today, and they’ll remain so for years to come. But they also represent the age group most likely to turn away from traditional car-purchasing channels. Here’s what millennials don’t like about buying new vehicles today and what dealers should do about it.
Auto retailers frequently create siloed business practices by defining boundaries between professionals in sales, service and F&I. But interdepartmental cooperation is crucial to a dealership’s overall success.
