Econsultancy Training
Econsultancy
 
When it comes to customer experience, there is no room for complacency, even among companies that consider themselves advanced in this respect. 

Here are 3 CX trends to consider alongside usefultraining to help youdeliver a great customer experience.
 
Personalisation: Mary Meeker’s 2018 trends presentation highlighted a 900% increase in ‘near me’ Google searches between 2015-2017, and an increase in engagement with Spotify Daily from 37% to 44% between 2014-2017.

It’s clear we are getting used to products and communications that are tailored just for us. But what does useful personalisation mean in the context of your own business and what technology can enable it?
suggested training

Masterclass: Customer Experience, London, May 14-16 | Book your place now
 
Simplicity of UX: It’s 2019 – most of us know what it’s like to use a digital product that just works. Websites and apps are genuinely delighting users, from your banking app to Uber, Easyjet’s Inspire Me to Nike’s SNKRS app. Is your company truly customer centric or are your users jumping through hoops?
suggested training

Usability and UX in Successful Web Design, London, June 18
Book your place now
 
‘Omnichannel’ experiences: We’ve been talking about multichannel marketing for years, but the importance of a slick hand-off between digital channels and, more broadly, online and offline services is rising. Whether it's the concept of ‘New Retail’ emerging in China or the increasingly commercial nature of Instagram, consumers expect a seamless journey to purchase.
SUGGESTED TRAINING

Masterclass: Advanced Digital Marketing, London, May 29-31 
Book your place now
Multichannel Marketing and the Customer Journey, London, June 27 
Book your place now
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Paid Social
May 14, London - 1 place remaining
Digital Leadership
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Brilliant B2B Copywriting
June 4, London - places still available
Masterclass: Advanced Data & Analytics
June 4-6, London - places still available
Marketing Copy & Behavioural Economics
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NEW! Influencer Marketing
June 20, London - places still available
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We're here to help
If you have any questions or you're interested in training your entire team, simply get in touch by emailing 
[email protected] or call us on 
+44 (0)20 7970 4167.
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Econsultancy London
Wells Point, 79 Wells Street,
London, W1T 3QN, UK
 ‌ +44 20 7970 4322		  ‌  Econsultancy New York
205 Hudson Street, 7th Floor
New York 10013, United States
 ‌ +1 212 971-0630		  ‌  Econsultancy Singapore
International Plaza
10 Anson Road, #36-01
Singapore, 079903
 ‌ +65 6909 9510
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