| December 2016
Servant Leadership Sets People Up for Success All Year Long If you are a leader, the end of the year is an opportunity for you to celebrate and thank everyone in your organization who, throughout the year, contributed to its success. However, encouragement and recognition shouldn't be a once-a-year event—it ought to be a leader's constant mindset, according to Ken Blanchard, management expert and coauthor of The New One Minute Manager® and Leading at a Higher Level. In Blanchard's opinion, the most effective leaders focus on serving the needs of their people all year long. Blanchard's belief is that organizations run best when leaders at all levels see themselves as servant leaders. As he explains, “The best leaders turn the organizational pyramid upside down so that they are at the bottom of the structure, serving their people who are at the top. The leaders provide support, remove obstacles, and act as cheerleaders. They are there to serve their people—so that their people can better serve their customers.”
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Putting the Idea Into Practice
Putting People First at CHG
Healthcare Services Even though its turnover rate of 40 percent was far better than the industry standard, CHG Healthcare Services leadership was not satisfied. They decided to attack the issue head on “Our business is based on the relationships between our staff, the facilities they serve, and the care providers they place,” explains Rachel Klemens, director of learning and development. “These relationships are so strong that when a person leaves CHG, they potentially take the customer with them. So, even though our turnover rate was low, we knew reducing that number further could have a massive positive impact on our business.” READ THE ARTICLE
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