| Apple projects revenue hit from coronavirus, Visa teams to push loyalty past points, Ghost kitchens key to winning delivery wars | | | Visa, Accor Team To Push Loyalty Past Points To Preference Card-based rewards points are so ubiquitous these days, consumers are becoming increasingly immune to their charms. And thatâs why, Visaâs Senior Vice President of Merchant Sales and Acquiring for Europe Hemlata Narasimhan and Accorâs Senior Vice President of Business Development and Partnership Mehdi Hemici tell Karen Webster, theyâre partnering to bring a new card to market â aimed at hitting the reset button on rewards, by replacing standard generic fare with custom curated experiences. |
| On The Agenda: Smart Cities |
| Mastercard: Online Platforms â And Data â Help Cities Tackle Urban Challenges Cities are harnessing data â and connectivity â to tackle the challenges of urban life. Miguel Gamiño, executive vice president of enterprise partnerships and Head of global cities at Mastercard tells Karen Webster that collaboration (through Mastercardâs City Possible initiative) across private sectors, cities, governments and academics is key to making cities âsmarter.â Hereâs how to foster that collaboration and why itâs an endeavor that demands a long-term view. |
| Rebuilding Document Authentication For A Faster-Paced Planet Tech tends to breed hype that sometimes it can't match. But, in the case of visual and image-based authentication processes, the expectations of hype have prompted changes to platforms that better block fraudsters and secure data. Trulioo Chief Operating Officer Zac Cohen, as the company rolls out an expansion of its identity and data services today, tells PYMNTS what the landscape looks like and why a little bit of friction for consumers is actually a good thing. |
| Fighting Fraudsters At The FI/Customer Journey Starting Line Fraudsters are getting smarter and bolder — and they’re trying to make off with ill-gotten gains at the very beginning of the consumer onboarding process, sometimes hijacking account openings. Eric Kraus, vice president of risk, fraud and compliance at FIS tells PYMNTS how financial institutions (FIs) can gird for battle across all channels of customer interaction by taking a proactive approach. |
| | Order To Eat Tracker™ | | Zoku Sushi: Ghost Kitchens Are Key To Winning The Delivery Wars Quick delivery times no longer impress diners, who see it as table stakes â restaurants battling in todayâs market need compelling delivery pricing to stand out. But thatâs only possible if restaurants can streamline their own expenses, especially in high-rent cities. In this monthâs Order To Eat Tracker, Charlie Yi, CEO of Zoku Sushi, explains how delivery-only ghost kitchens and avoidance of aggregator platform partnerships has helped lower operational costs, allowing affordable prices and improved customer loyalty. |
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