| How Music Retailers Keep Card-Not-Present Fraud From Sounding A Sour Note The $4.19 billion musical instrument industry has a growing fraud problem. As consumers go online to shop, card-not-present (CNP) fraud attempts are rising with victims being charged for high-price instruments and fraudsters reselling them on black markets, says musical instrument and equipment retailer Sweetwaterâs Chief Digital Officer Mark Clem. In this monthâs Next-Gen Debit Tracker, Clem discusses how combining digital footprint and behavioral analysis with public record research can help detect fraudsters and counter CNP fraud. |
| Creating Digital Trust Series |
| Amazon Pay: How Brands Can Create Trusted Conversations With Consumers Online Online shoppers have many choices about who gets their business â and itâs up to the merchant to prove âwhyâ it should be them. Amazon Payâs Kelly Wenzel tells Karen Webster that sometimes means creating âcommerce conversationsâ that go beyond the productâs âvital statsâ to build the authenticity that builds trust in a digital-first world. |
| Sesame Launches Direct-To-Consumer Healthcare Marketplace If the consumer is now the largest payor in the healthcare system, then, Sesame CEO David Goldhill tells Karen Webster, the U.S. healthcare system needs to operate with that reality as its cornerstone. Sesame has launched a marketplace that connects âcash-payingâ consumers with practicing physicians who care for them as they would any other patient, except when it comes to how much they pay (pre-negotiated rates), how they pay it (up front) and when doctors are paid (in real time). |
| Brands Go Direct To Consumer Online: Now What? Going direct to consumer is no longer a question of if for brands, but when, sticky.io Chief Operating Officer Ro Bhatia tells PYMNTS. But he says that challenges abound, from getting customers to show up on their digital doorsteps to maintaining their loyalty to preventing cart abandonment. Here’s how many brands are closing that loop. |
| PODCAST: Real-Time Payments |
| Hitting The Gas On Real-Time Payments Adoption While 2020 was supposed to be a tipping point for faster payments in the U.S., adoption hasn’t been as widespread as many would have liked. There are complex roadblocks that hamper the nation’s real-time payments journey, yet Manish Gurukula, CEO of Alacriti, tells PYMNTS that financial institutions are in a powerful position to boost traction. The key, he says, is finding the most monetizable use cases. |
| | Small And Medium Business Reopening Report | | New Report: A Merchant's How-To Guide To Reopening Retail Stores For many SMBs, surviving the pandemic has forced a transformation of their brick-and-mortar stores into virtual showrooms. But simply enabling consumers to shop online doesn't cut it when they want to pick up and inspect products at physical stores. In this monthâs Small and Medium Business Reopening Report, Strictly Bicycles President Nelson Gutierrez explains how offering contactless payment options is helping bridge the online and in-store retail divide. |
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