| Is There A Doctor In The House? Why Healâs CEO Thinks There Should Be Sometimes an old idea delivered differently is just what the doctor ordered. Such is the theory behind Heal, a firm offering a new take â digital access â on an old idea: house calls. CEO and Co-founder Nick Desai tells Karen Webster in this weekâs edition of the Monday Conversation that such a system offers better health outcomes for patients, more job satisfaction for doctors and tremendous saving for the healthcare system. Here's why. |
| How FIs Can Get A Perfect Score on Their Digital-First Offerings The shift to digital is pushing financial institutions to up their digital-first game, but a panel of experts tell Karen Webster in our latest On the Agenda roundtable that those efforts are far from earning perfect scores so far. Ondot CEO Vaduvur âVBâ Bharghavan; Doug Brown, senior vice president and general manager of digital banking at NCR; PSCU CEO Chuck Fagan; and Scott Zimmer, executive vice president innovation and experience design officer at Truist; weigh in on what the industry must do differently. |
| PODCAST: Digital Identity |
| Melissa On The Next Frontier For Digital Identity The world was already going digital before COVID-19, but the pandemic tremendously sped up that process, Barley Laing, U.K. managing director at identity-verification firm Melissa, tells PYMNTS. Unfortunately, online scams are also mounting, as are government regulations designed to force merchants to prevent them. Hereâs how Laing says the industry can keep up. |
| Fave: Inside Southeast Asia’s Merchant Super App The chicken and the egg conundrum for digital wallet acceptance in store is getting merchants on board. Fave Founder Joel Neoh tells Karen Webster that using QR codes and merchant-centric incentives has helped Fave clear that hurdle across Southeast Asia and even persuaded the Malaysian government to fund those incentives to get more consumers and merchants on board. Here’s the scoop. |
| What SMB Owners' Personal Credit Card Dependency Means For The Recovery SMBs have always leveraged their personal credit cards to close cash flow gaps in their businesses, but the pandemic has taken that tactic to the max, literally. The worry is that as debts mount, so too could the warning signs for issuers for an economy recovery that’s stretching further and further out into the future. Here’s why. |
| | KLW Commentary | | Big Tech And The Optical Illusion Of Monopoly No doubt youâve seen the optical illusion illustration of the old woman and young woman â most people donât see the young woman unless they are told where to look. Karen Webster said that last weekâs Big Tech Capitol Hill hearings had a lot in common with that illusion: Lawmakers see one thing, but look closely and see Big Tech, which seems to be acting more like competitors, are investing to benefit consumers and inspiring new innovation. |
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