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| Dear Customer, I hope this letter finds you safe and well after what has been a very difficult period for us all. It’s been positive to see non-essential shops and restaurants reopening in the past couple of weeks and I hope, for those of you that can, you have enjoyed seeing friends and family in person for the first time in months. Whilst this is a positive step forward, we must remember that there is still guidance we must follow, to ensure we can return to doing things safely, while keeping the worst of the virus well and truly behind us. Face coverings have been compulsory in shops in Scotland since 10th July, and I would like to take this opportunity to thank our customers for complying with Government guidance and shopping safely in our Scottish stores. Last week, the Government announced that face coverings will be compulsory in shops in England from 24th July and, for that reason, you will need to wear a face covering to enter one of our stores from this date. For our customers in Wales, the Welsh Government does not require face coverings to be worn in shops. However, we understand that both our colleagues and customers may feel safer in store if they are wearing a face covering and you are of course welcome to do so. If you wish to purchase a face covering, they are available to buy at every Aldi store in the UK. Even as the country opens up again, I know many are concerned about safety and do not want the steps we are taking to move forward, to mean we take a step backwards in the fight against the virus. It is crucial that we all continue to act safely and responsibly, while also enjoying the little parts of normal life that are gradually returning. That is why I want to reassure you that the comprehensive safety measures we put in place at our stores at the start of the pandemic are still very much in place – and will remain so for as long as they are necessary. These include: • A traffic light system at store entrances to accurately manage the number of people in stores at any one time • Protective screens at all 7,000 of our checkouts • Social distancing markers in store • NHS, blue light and vulnerable priority access hour • Clear signs throughout stores that advise customers on how to shop safely, in line with the latest Government guidance • Contactless payments increased to £45 We know many of our customers will still need additional support as the coronavirus situation changes. To those vulnerable customers, please rest assured that the measures we have introduced to give you safe access to affordable food, such as early opening times from Monday to Saturday, will continue and our home delivery grocery parcels are still available to purchase. We are also trialling an on-demand grocery home delivery for the first time in partnership with Deliveroo to help those who cannot currently visit our stores. To find out if your local store offers this service please visit aldi.co.uk/deliveroo. We are doing everything we can to keep you safe while you shop, but we ask that you continue to work with us in achieving this goal. While in store, we kindly ask that you try to maintain a safe distance from our colleagues and other shoppers at all times, shop by yourself whenever possible and use contactless payment methods if you can. Responding to the pandemic has brought out the very best in us all and I am impressed daily by the efforts of both our colleagues and customers to keep each other safe. It has been heartwarming to see customers remembering that not all disabilities and health conditions are visible, and being considerate of others who may not be able to socially distance or wear a mask. I will of course keep you updated on any new steps we are taking, but please rest assured that we are as committed as ever to providing you with a quick, safe and affordable shopping experience every time you visit Aldi. In the meantime, stay safe and well, and thank you for your continued support. Best wishes, Giles Hurley CEO - Aldi UK and IRE | ||||||||||
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