| The Coming âStair Stepâ In Merchant Services Provider Spend Merchants want to meet consumers where they shop with the payments methods they want to use to pay, but often canât. Glenn Geil, head of payments Americas at Endava, tells Karen Webster that merchant services providers can help by making new value-added services available. But theyâll have to implement âstair stepâ spending to bring their legacy systems into the digital age. |
| Know Your Member: How Credit Unions Can Win Via Customer Experiences Credit unions can find it hard to keep an edge on bigger banks. But customization and other tactics can help them win new customers and hold onto existing ones. In a PYMNTS interview, Derek Swords, vice president, product management electronic payments with Fiserv; and Terri Bentley, senior executive vice president with Redstone Federal Credit Union, tell PYMNTS how to bring more personalization to the credit union experience and why it matters. |
| Thrive Market: Why âMembership Is Really A State Of Mindâ Sustainable notions of retail are gaining steam, thanks in part to younger consumers. But Amazonâs digital dominance and other big challenges confront these retail operations. Sasha Siddhartha, co-founder and chief technology officer of Thrive Market, tells PYMNTS how curation and membership commerce can lead to sustainable success â and how to keep customers from cancelling. |
| JPMorgan Points To Healthy Consumer Spending, Card Transactions Jump 10 Pct. Fears over a consumer spending slowdown proved unfounded, at least according to strong numbers put up by banking giant JPMorgan. Card transactions were up 10 percent in the latest quarter, loans surged, and while Wall Street may focus on bond and stock trading, the company continues to make inroads into digital banking — and management shed some light on application programming interfaces (APIs). Here’s our dive. |
| | Buy Now, Pay Later (BNPL) Tracker™ | | Buy Now Pay Laterâs Impact On Mobile Checkout Conversion Most eTailers have no trouble engaging consumers on their mobile sites and apps â yet converting them to a sale is an entirely different challenge, particularly when 86 percent of shoppers abandon their mobile carts. In the latest Buy Now, Pay Later (BNPL) Tracker, Cate Khan, co-founder for online retailer Verishop tells PYMNTS how they use BNPL to entice credit-agnostic customers at mobile frictionâs first encounter. |
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