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| Amazon And Walmartâs Battle For Consumer Retail Spend Although Amazon and Walmart had stellar Q2 earnings, the pandemic nonetheless affected the worldâs two most powerful retailers as they battled for consumersâ on- and offline spend. Whoâs gaining ground? PYMNTS examined the Q2 sales and category share data for each to find out. |
| What Holiday Retail Will Look Like In 2020 Itâs not beginning to look a lot like Christmas just yet, but retailers are already thinking about a holiday shopping season that will be unlike any other, Peggy Alford, PayPalâs executive vice president of global sales, tells Karen Webster. Alford says merchants can forget about big Black Friday crowds, as many purchases seem destined to take place online. Here are the key things she says merchants must do to convert online sales during the unusual shopping season to come. |
| Visa: SoftPOS Helps Merchants 'Reimagine' Commerce Flows In A Physical World As economies reopen, merchants need new ways to interact with customers â particularly with a focus on contactless interactions. Mary Kay Bowman, head of global seller product and solutions at Visa, tells Karen Webster that ditching traditional hardware in favor of SoftPOS can give consumers peace of mind â and trim costs and boost revenues for merchants, especially those in emerging markets. |
| What Comes First — The Supply Chain Or The Sales Channel? SMBs forced to shift from a B2B to a B2C or D2C model amid the pandemic have their work cut out for them. From optimizing inventory to meeting consumers’ next-to-immediate shipping demands, such a pivot’s logistics are complex. Ware2Go CEO Steve Denton tells Karen Webster why simply focusing on building out the sales channel without focusing on supply chain and logistics may snag the first sale, but it probably won’t get the second. |
| Chowbus CEO: Building A Food-Delivery Platform For Mom-And-Pop Restaurants Big food-delivery platforms like Grubhub or Uber Eats not only charge restaurants big commissions, but CEO and Co-founder Linxin Wen of Chowbus tells PYMNTS that small eateries can have a hard time standing out on those sites. That’s why he built Chowbus, a delivery platform focused on locally owned Asian restaurants. Here’s where he says the big guys fail neighborhood eateries. |
| | Building Trust In The Digital Economy | | New Data: How Online Merchants Build Consumer Trust In The Digital 3.0 Economy Four times as many consumers shopped online in July for retail products than did in early March, which has online merchants angling to score their piece of that spend. The PYMNTS Inspiring Trust In The New Digital Economy report reveals what 2,437 U.S. consumers said online merchants must do to build their trust and win their business in this new digital economy. |
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