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Enterprise Connect Webinars - Together with No Jitter
Please join us for this complimentary webinar from Enterprise Connect and No Jitter

Machine Learning and Natural Language Processing Coming to Life in the Contact Center

Wednesday, January 29, 2020 | Time: 2:00 PM ET / 11:00 AM PT
(Duration: 60 Minutes)
Machine Learning (ML) and Natural Language Processing (NLP) aren’t just futuristic technologies; their potential is beginning to be realized today in contact centers to drive better customer service.


Join us for an Enterprise Connect webinar in which leading industry analyst Sheila McGee-Smith and Yasser El-Haggan of Amazon Connect describe how your enterprise can start taking advantage of these capabilities today.
Sponsored by:
Powered by AWS
Hosted by:
No Jitter and Enterprise Connect
You will learn: 
  • What ML and NLP capabilities are being deployed today in the contact center
  • What impact these capabilities have on key contact center metrics and practices
  • How your contact center can start leveraging AI and ML

Presenters
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Sheila McGee-Smith
President & Principal Analyst
McGee-Smith Analytics
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Yasser El-Haggan
Worldwide Technical Leader
Amazon Connect, AWS
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Moderator:
Eric Krapf
General Manager and Program Co-Chair,
Enterprise Connect / Publisher, No Jitter
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