Hi John, Research commissioned by Zendesk, the SaaS-based customer support and experience platform, shows agility is tied to the longevity of business success and is the new top customer experience priority for the majority of managers and support agents.
Tranya isn't new to iTWire or readers; this audio brand has a mission of making quality, engineer-tuned and feature-rich audio products available to the world at affordable prices, and the T20 wireless earbuds continue its mission. If you're looking for a Christmas gift for the music lover in your life, BlueAnt has released what may well be the best sub-$300 Bluetooth wireless speaker on the market in its X4 model. The unit is surprisingly powerful for its size, with clear, undistorted music and also a bonus microphone for karaoke fans. The Australian Information Industry Association hosted a speech from the Federal Minister for Employment, Workforce, Skills, Small and Family Business, the Hon. Stuart Robert MP on Friday 3 December, who pledged that all government services will be online by 2025. COMPANY NEWS: Network-attached storage Taiwanese company Synology unveils its DSM 7.1, Surveillance Station 9.0, SRM 1.3, and updates to C2 Backup, C2 Identity, C2 Password, C2 Storage, and C2 Transfer—new features for each product with improvements to user experience, reliability, and scalability across the board. GUEST INTERVIEW: Scott Leach, APAC VP of Sales at Varonis, joins iTWireTV to explain the latest cyber security threats, from insider threats to the ravages of ransomware, with great advice on what companies should do if affected – and how to prevent attacks from happening in the first place and to eliminate any ransomware blast radius. And as always there's plenty more today, so for all the news please visit www.itwire.com. Stephen Withers, newsletter editor, iTWire HELPFUL LINKS NOT YOUR COPY of iTWire UPDATE? For daily news subscribe here JOIN our iTWireTV YouTube Community subscribe here SEE OUR BREAKING NEWS subscribe here
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