You'd think an organisation the size of Telstra should have well-oiled processes. Yet, my experience shows you can't get an NBN service without micro-managing it yourself. Worse, Telstra's senior management appears to demonstrate that a culture of lack of care comes from the top.

Internet Australia has called for a new parliamentary inquiry into the Data Retention Act following revelations over the past week that the AFP had admitted illegally accessing a journalist's metadata. Sam Varghese opines that it is yet another AFP “Keystone Kops” incident.

The Australian Competition and Consumer Commission has issued a draft determination that the operators of the National Broadband Network, NBN Co, have not exceeded price caps placed on what it charges for services under the Special Access Undertaking (SAU).

WikiLeaks has released the source code and documentation for what it says is software used by the CIA to track documents written in Microsoft Word.

A new industry alliance has been formed with the aim of shaping and leading debate on the future of a digitally-enabled Australia and the country’s development of digital infrastructure beyond 2020.

You'd think an organisation the size of Telstra should have well-oiled processes. However, not so according to the experience of David Williams who says you can't get an NBN service from Telstra without micro-managing it yourself.

And of course, there's plenty more so for all the news visit www.itwire.com.

Have a great day!

Stan Beer, Editor in Chief, iTWire

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