A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year. But concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Cyber security firm Macquarie Government has been appointed to the NSW Government panel of approved telecommunications suppliers.

Australian telecommunications company Vocus Group has announced a major step forward in its Future State program with the appointment of Arista Networks, Ciena's Blue Planet and DGIT Systems as partners to deliver the program.

Brands and customers aren't on the same page as far as customer experience is concerned, according to a new report.

Global payment platform Airwallex has announced plans for the launch of a new two-year $20,0000 scholarship to support a masters student in Melbourne School of Engineering in 2020 via the University of Melbourne’s equity program, Access Melbourne.

The Australian Government has commenced the process in preparation for the auction of 2.4 GHz of essential spectrum in the mmWave 26 GHz band to support a “fast and efficient” rollout of a 5G network across Australia.

And of course, there's plenty more so for all the news visit www.itwire.com.

Have a great day!

Stan Beer, Editor, iTWire

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