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Hi everyone,
Here at GrabOne, our priority is our customers. We want to make sure you know what is happening with your current and upcoming purchases with us after the latest announcements regarding COVID-19.
As always, GrabOne will continue to provide you with offers for things to eat, see, and do while this nationwide lockdown is in place, even if it’s something that you’ll use later after the lockdown ends. Doing this is the best way to continue to support NZ businesses and get them back on their feet as quickly as possible.
What will happen to the coupon I have purchased?
You won’t be able to redeem coupons for non-essential services during this lockdown period. We are working alongside our NZ business partners to provide you with an extension on your coupon validity periods and will be in touch with confirmation and details over the next little while.
Can I still buy coupons for things to do?
GrabOne offers for things like movies, attractions, and restaurants will remain on site, meaning you can ‘Grab Now, Go Later’ and build your post lockdown to-do list with GrabOne. Our merchants will appreciate your business when things return to normal.
What will happen with my product deliveries?
Any essential goods will be delivered as normal. These products will be hygienically packed and shipped to you from our suppliers - please allow for the possibility of delays due to the overload of couriers. All other products will be shipped after the lockdown period has finished, so please allow an extra four weeks on top of the expected delivery date.
Our support team
Our customer support team are working hard to update you about your coupons and there may be a delay in responses during this busy time. The team are working remotely so won’t be able to answer the phone, so if you have an urgent enquiry, please email [email protected].
Stay safe and look after one another.
Kia kaha New Zealand.
Greg Cassidy
General Manager, GrabOne |
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Private Bag 92198, Victoria St West, Auckland 1151, New Zealand
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