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DON'T believe the fake 'Martin Lewis' or 'MSE' ads |
Was your flight a summer letdown? It's been a summerus horribilis for airline passengers, with flights delayed and cancelled, left, right, centre... up and down. Now schools are going back, and many of those who were impacted are unaware they can enact specific legal rights that mean if the airline is at fault (and don't take the airline's word that it isn't) you can get £100s compensation. This is on top of any refund or alternative flight they offered. As Stella emailed: "I claimed for our cancelled Easyjet flight. The £700 was in our account within a week. If I'd not read your article, I wouldn't have known I could claim on top of the refund. Thanks for your amazing site!" So here are my 10 key need-to-knows, and we've FREE TOOLS to help you in our Flight delay & Flight cancellation guides... The rules apply to any UK or EU 'regulated' flight. That's ANY FLIGHT leaving a UK/EU airport and any UK or EU AIRLINE arriving at a UK/EU airport. See which flights count and also what to do if your flight wasn't EU/UK.You can claim for any flight within the last six years. Or back five years in Scotland. For DELAY compensation: the flight must've arrived over three hours late. When you took off is irrelevant. What counts is the time the doors open on arrival at the pre-specified airport. See how to check past delay lengths. For CANCELLATION compensation: when it was cancelled and how late or early you'd arrive counts. You're always entitled to a choice of a refund or alternative flight. Compensation on top may be due if the cancellation was within two weeks of your departure date and the alternative flight offered takes off earlier or later than the original (how much earlier or later depends, so see our when you're due cancellation compensation table for full info). Even if you opted for a refund, compensation is still due based on the time of the alternative flight you were offered. Whether delay or cancellation, you are ONLY due compensation if it is the airline's fault. Most issues are defined as the airline's fault - staff shortages, no pilot, knock-on issues due to the prior flight being delayed. Yet if it's an extraordinary circumstance, or problems caused by independent 3rd parties like the airport or air traffic control (as last week), it isn't their fault. See what counts as the airline's fault. If significantly delayed at the airport, the airline must look after you. This includes food, drink and overnight accommodation that is necessary, appropriate and reasonable - it could be provided or you may be reimbursed (keep receipts). See Rights if delayed at the airport. The compensation is from £110 to £520 per person depending on delay length and distance. See how much flight delay compensation or flight cancellation compensation you get. You DON'T need to accept vouchers. If you're due legal compensation, you're entitled to money. If an airline offers vouchers, go back to 'em, this is a legal right (unless you want to help it out, or it offers more in vouchers). I'm eligible, but is claiming the right thing to do? Not always, eg, a delay on a flight you paid £20 for can cost the airline £100s. So it's up to you to decide whether it's fair to claim or not. See my legal vs moral concerns. Use our FREE online reclaim tools - no need to pay anyone to claim. Our flight delay reclaim and flight cancellation reclaim tools draft your complaint, track it and help escalate it to the relevant regulator or resolution scheme if rejected - and as it's totally free, you keep ALL of the compensation. Though if it gets tricky after you first try, there is some decent no win, no fee help available as a last resort. PS: These rules used to be EU law 261/2004. After Brexit, the Govt wrote that law into UK law - that's why it's the same in the UK and EU. The only difference is for UK claims you're paid in pounds, not a conversion rate from euros. |
News. 1st class stamps up 14% on 2 Oct (more for large letters) - beat the hike. And yes, that does make a 1st class stamp £1.25! Beat the stamp hike Amazon £5 off £15 - one click to check. Plus four other offers giving you up to £5 off – they're not for all, and some will need upfront spending, but it only takes moments to see if you're eligible. Amazon Built up debt on credit cards over summer? Shift NOW to 30mths 0% before interest hits. If you can't pay off in full, check if you can get a balance transfer - a new card that pays off the debt on existing cards for you, so you owe it at 0%. The longest is Barclaycard's up to 30mth 0% card (3.45% fee), though if you can repay quickly, HSBC's 16mth 0% card is no-fee (links go via our eligibility calc). Full help and options in Top balance transfers. Golden rules: Repay at least the monthly minimum and clear the card before the 0% ends or it jumps to 24.9%/23.9% rep APR. Dyson code gets up to £170 off cordless vacuums. MSE Blagged. Either the V11 Total Clean for £330 (normally £500) or V12 Absolute for £380 (normally £530). 2,200 available. Dyson with deals Martin: 'Five things all new English uni goers should know BEFORE they start.' Read Martin's new five must-knows or his full in-depth 2023 Plan 5 student loans guide. 'We've made £2,000 in a year - just by switching banks.' Claire's email to tell us how she became a serial switcher is our success of the week: "I set up spare accounts for me and my husband in Sept last year and I've switched them repeatedly, earning us over £2,000 in bonuses. This paid for our family summer holiday. I'd never have thought of this without the MSE email's help, so thanks." Get paid to switch: NatWest FREE £200* and top service bank First Direct FREE £175* (full reviews & eligibility criteria in Best bank accounts). Or be a serial switcher: How to play bank bonuses help guide. And please let us know if we've helped you save (on this or owt else). Five million 50p to £2 Northern train tickets - can you find 'em? For off-peak travel in Sep / Oct. Northern Discounts for NHS & emergency services workers, eg, 20% off Toby Carvery & Nando's, £6 off Iceland. Saturday is Emergency Services Day, so we've updated our list of NHS & care worker freebies & discounts. Shell energy or broadband customer? You're moving to Octopus. It's bought Shell's 1.4 million energy and 500,000 broadband customers. See what the Octopus takeover means for Shell customers. |
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New. UNLIMITED data (and calls & texts) just £11/mth - the cheapest we've ever seen. Why pay more?
14m of you are out of contract (text 'INFO' for free to 85075 to find out) and many will have seen huge 14%+ inflation price rises this year. So check if you can slash costs like Mick did: "After staying loyal to O2 for years, I took your advice, looked at my options and moved to Virgin where I got 10 times the data. My contract was going up to £23/mth but is now £6/mth, saving me £204/yr. Thanks." Cut costs by £100s a year. Sims are the chips in the back of phones that give them their identity. Switching yours is easy. To keep your number, just text 'PAC' to 65075, then give the code you get to your new provider. Our Cheap Sim comparison has all today's deals, most involve 'pay and get a voucher' promos. Today's top picks include...
1. Unlock your phone for free. Some phones are locked so they can only use one network's signal, but if you're on a pay monthly deal and out of contract, your network must unlock your phone for free. See Mobile unlocking help. 2. Don't want to switch? Haggle. Mobile firms are among the easiest to haggle with. Full info in Mobile haggling. 3. Need roaming help? See our Cheap mobile roaming guide. 4. Members of cashback sites may be able to get deals even cheaper. In some cases, these sites can undercut promo deals elsewhere. Do check you're comparing like for like though. See Top cashback sites for more. |
Energy bills to FALL in October - what'll you pay? Find out with our Price Cap calculator. Check your likely bill with our updated What will I pay from Oct? calc. Related: Should I fix? Pregnant or have a child under four? Are you one of 200,000 missing out on food costs help? If you're on certain benefits, Healthy Start cards (Best Start in Scotland) give up to £8.50 a week (up to £9.90 in Scotland) to help buy healthy food, milk and vitamins for your child. Check if you're eligible. Print your summer snaps for free (or cheap). See our round-up of photo printing app deals, including 10 free 6-inch x 4-inch photo prints and 50 prints for £3.50. It's back! Free food or cash with McDonald's Monopoly. Boost win chances with our McMonopoly tricks (please eat responsibly). 60% off Abel & Cole organic fruit and veg box. MSE Blagged. Then 50% off your next two. Veg out Teachers get 3mths' free access to Joe Wicks' The Body Coach app (normally £15/mth). The app gives tailored workouts, a meal plan, and live workouts with Joe. No ongoing subscription required. Free Body Coach 70(ish) ways to 'DIY' it, according to the MSE Forum. Lip balm, cleaning spray, slate mulch, wedding cakes... why pay a pro when you can make/do it yourself? My oh my: DIY Want an MSE Charity grant? Go quick. The latest funding round for grants of up to £8,000 is now open for non-profits that help people through big life changes, such as bereavement or homelessness, by improving their financial capability skills. The round closes once 40 applications are accepted, or on Fri 29 Sept, whichever's first. Check if your organisation qualifies and see how to apply. |
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AT A GLANCE BEST BUYS
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THIS WEEK'S POLL When did you last move your savings? With the top rates at their highest for more than a decade, it's vital that your savings are earning as much interest as they can - and if not, you should ditch and switch (see Top savings accounts for today's best buys). Yet switching savings isn't everyone's top priority, so we want to know the last time you did it. A third of you have fixed your energy in the past six months. Last week, we asked whether you'd switched or fixed your energy in the past six months - over 4,000 of you responded. More than a third (36%) said they'd fixed with their existing energy supplier, while most (44%) have done nothing/stayed on the Energy Price Cap. See the full poll results. |
MONEY MORAL DILEMMA Should I pay towards the window and gutter cleaning my neighbour didn't tell me about? My neighbour arranged for a window and gutter cleaner to attend to both their property and mine - but didn't discuss it with me first, only letting me know on the day the cleaner arrived. He's since asked me to contribute to the cost, which annoyed me as I was never consulted. Should I pay to keep the peace, even though I had nothing to do with it? Enter the Money Moral Maze: Should I pay towards the window and gutter cleaning my neighbour didn't tell me about? | Suggest a Money Moral Dilemma |
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MARTIN'S APPEARANCES (WED 6 SEPT ONWARDS) Wed 6 Sept - Ask Martin Lewis, BBC Radio 5 Live, 1pm |
VICKS ON YOUR FEET & VASELINE AS HAIR GEL... WHAT'S YOUR MOST VERSATILE BEAUTY PRODUCT? That's all for this week, but before we go... MoneySavers have been telling us about their multi-use beauty products. Examples include using Vicks Vaporub as a softening foot balm, lip gloss for wet-look eye make-up, and Vaseline, which works as a lip balm, cuticle balm and hair smoother. The most versatile item mentioned was coconut oil, which apparently serves as a leave-in conditioner, lip balm, massage oil and as a base for wearing essential oils. Yet one sage MoneySaver noted there's no beauty product that will do as much for you as a good night's sleep. Share your own most versatile beauty product in our MSE Forum and Facebook discussions. We hope you save some money, |
Important. Please read how MoneySavingExpert.com worksWe think it's important you understand the strengths and limitations of this email and the site. We're a journalistic website, and aim to provide the best MoneySaving guides, tips, tools and techniques - but can't promise to be perfect, so do note you use the information at your own risk and we can't accept liability if things go wrong. What you need to know This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances - and remember we focus on rates not service. We don't as a general policy investigate the solvency of companies mentioned, how likely they are to go bust, but there is a risk any company can struggle and it's rarely made public until it's too late (see the Section 75 guide for protection tips). We often link to other websites, but can't be responsible for their content. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Please read the Full Terms & Conditions, Privacy Policy, How This Site is Financed and Editorial Code. Martin Lewis is a registered trade mark belonging to Martin S Lewis. More about MoneySavingExpert and Martin LewisWhat is MoneySavingExpert.com? Who is Martin Lewis? What do the links with an * mean?Any links with an * by them are affiliated, which means get a product via this link and a contribution may be made to MoneySavingExpert.com, which helps it stay free to use. You shouldn't notice any difference; the links don't impact the products at all and the editorial line (the things we write) isn't changed due to them. If it isn't possible to get an affiliate link for the best product, it's still included in the same way. More info: See How This Site is Financed. As we believe transparency is important, we're including the following 'un-affiliated' web-addresses for content too: Unaffiliated web-addresses for links in this email natwest.com, firstdirect.com, barclaycard.co.uk, hsbc.co.uk Financial Conduct Authority (FCA) Note MoneySupermarket.com Financial Group Limited is authorised and regulated by the Financial Conduct Authority (FRN: 303190). MoneySavingExpert.com Ltd is a company registered in England and Wales. Company Registration Number: 8021764. Registered office: One Dean Street, London, W1D 3RB. MoneySavingExpert.com Limited is an appointed representative of MoneySupermarket.com Financial Group Limited. To change your email or stop receiving the weekly tips (unsubscribe): Go to: www.moneysavingexpert.com/tips. |
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