| All organizations do IT incident response. The question is, how well do they do it? Research from leading IT analyst firm EMA shows that unless the response takes advantage of automation, the answer ânot nearly well enoughâ is an understatement. With the average time to engage the right response team taking 1 to 2 hours, and the average time to resolve a major outage taking 5 to 6 hours, there is no doubt that there is room for immediate and dramatic operational improvement. Read more ⶠ|
