| Please join us for this complimentary webinar from Enterprise Connect and No Jitter |
| Date: Wednesday, January 16, 2019 | Time: 1:00 PM ET / 10:00 AM PT
(Duration: 60 Minutes) | | Sponsored by:
| | Hosted by: |
What are the latest innovations and proven principles for success with your call center in 2019? Join this session to gain in-the-know insight from some of the industry’s premier thought leaders on this year’s must haves.
Join the leading contact center analyst, Sheila McGee-Smith, as she teams with subject matter experts for a fast-paced, productive discussion.
You will learn: - How to cultivate an agent-first attitude
- The role AI will play
- How priorities around metrics are shifting
- Why CCaaS is becoming the de facto standard
- Why you can’t ignore Generation Z
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| Presenters  Sheila McGee-Smith Founder
McGee-Smith Analytics | |  Patrick Russell Principal, Product Innovation Marketing
Talkdesk | |  Moderator:
Eric Krapf GM & Program Co-Chair, Enterprise Connect
Publisher, No Jitter |
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Enterprise Connect Webinars c/o UBM
303 Second St., Suite 900 South Tower, San Francisco, CA 94107
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