JULY 2018
3 Conversations All Managers Need to Master
Managers don’t have enough high quality conversations with their direct reports, says Ann Phillips, a senior consulting partner with The Ken Blanchard Companies. “Part of effective communication between manager and direct report is a mindset and part is a skillset. Both are required,” says Phillips. “It’s easy for managers to convince themselves they don’t have time for quality conversations, especially when they aren’t particularly interested in having them and don’t really know how to do it.”
FREE ONLINE EVENT
August 1, 2018
Performance Management 101:
3 Conversations All Managers Need to Master
Managers influence and lead through the words they use and the communication skills they apply. In this webinar, Blanchard senior consulting partner Ann Phillips will share the three types of conversations managers must learn how to conduct.
CLIENT SPOTLIGHT
Measuring the Impact of Training at Baptist Health
“We wanted to give our leaders a consistent way to work with their direct reports and help them be more effective in their roles,” says Kalena Jones, senior organizational development specialist at Baptist Health. “We knew that by developing better leaders we would improve engagement, job satisfaction, and retention.”
PODCAST
Elena Botelho on The CEO Next Door
In this episode of the Blanchard LeaderChat podcast we speak with Elena Botelho, author of The CEO Next Door on the four behaviors of highly successful people as identified by research with 2,600 CEO and senior executives.
RESEARCH
Why a Situational Approach to Leadership Matters
Effective leadership behaviors are context-specific depending on the development level of the follower on a particular goal or task. This study looks at how matching leadership style to follower needs impacts trust, well-being and work intentions.
TRAINING FOR TRAINERS
Upcoming Sessions
For trainers, facilitators, and individuals responsible for mentoring, coaching, and developing others, our Training for Trainers (T4T) sessions prepare you to roll out The SLII Experience into your organization.
JUST RELEASED!
Legendary Service®
Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.
