2020: A new chapter for AI technologies in customer experience? Conversational AI specialists Nuance Communications' CTO Joe Petro, provides key trends for the technology sector to look out for in 2020.
ClickZ Daily: January 2, 2020 |
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| Happy New Year! Today we have Conversational AI specialists Nuance Communications’ CTO Joe Petro, providing key trends for the technology sector to look out for in 2020. Companies in the tech space will increase their pursuit of partnerships to capitalize on the combined strengths of different technologies. The result will be a more fluid exchange of ideas, a re-emergence of IoT with combined capabilities, new levels of integration and infrastructure support. Also ICYMI: Cerence Inc., AI for a world in motion, introduced My Car, My Voice, a revolutionary product that lets people create custom voices for their in-car assistants. VMware, Inc., a leading innovator in enterprise software, announced it has completed the acquisition of Pivotal Software, Inc., a leading cloud-native platform provider. ServiceSource, the digital customer journey experience company, has expanded the reach of its ServiceSource Cares social responsibility program to help its employees give back to the communities where they live and work.
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AI Joe Petro Conversational AI specialists Nuance Communications' CTO Joe Petro, provides key trends for the technology sector to look out for in 2020. |
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Digital Marketing Tom Libretto Pegasystems has dusted off its crystal ball to share its 2020 predictions highlighting the key trends affecting businesses as they look ahead and advance digital strategies and customer experience. Read more |
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| Data-Driven Marketing Charlie Braithwaite We spoke to Mike Anderson, co-founder and CTO at Tealium, about how data regulations are affecting marketers—and what this means for the overall consumer buying experience. Read more |
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| Digital Transformation Shrikant R Kale How to take advantage of the most profitable time of the year? iZooto's Shrikant R Kale shows how to leverage push notifications to drive post-holiday sales. Read more |
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| Digital Marketing Tereza Litsa What does the future hold for social media? Here are the key trends to follow for another successful year in social media marketing for your brand. Read more |
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| Digital Marketing Mahir Prasad OpenText's Nali Giliana highlights five key trends that will influence customer experience in 2020. Read more |
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| Analytics Digitalization or even full-on digital transformation is normally fuelled by internal expectations of speeding up processes and cutting costs. The ability to automate the processes behind the “digital surface” in order to avoid manual actions is key to achieve that. Download now |
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